Best Practices for Creator Support in Second Life
Friday, July 02, 2010 | 
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Ari Blackthorne™
Four years on the grid and I can count failed "customer support" from in-world creators on one hand. And in those cases, it always was a case of "AWOL" where no response to my inquiry was ever received. Of course, I've dealt with my share of rude, crude creators, but as a rule of thumb, I've always received excellent support from practically any creator when I needed it.
I am willing to share my simple recipe for success in the scenario of needing creator support. When I say creator support, I am referring to those times when you need to contact the creator of something you have purchased in-world. These scenarios include, but obviously are not limited to:
- Failed deliveries on purchases
- Wrong permissions from those advertised
- Missing portions of a "package"
- Something does not operate as expected
- Something becomes broken
- Something becomes lost
Before I go into the "best practices" for obtaining creator support, I'd like to pass a quick message to the creators themselves:
